A-Z Guide

TD Garden policies from A-Z.

ADA / Accessible Seating

TD Garden is committed to providing accessibility and accommodation to all of our guests for their comfort, safety and enjoyment. The arena offers a variety of accesible seating locations throughout each level.Seating locations vary depending on particular events. Please indicate when buying tickets if you require accessible seating. For more information, please visit ourAccessibility page or contact the ADA info line at 617-624-1750 (during active event hours).

Address

TD Garden
100 Legends Way
Boston, MA 02114

For detailed directions, visit the Directions & Parking page. For directions to the North Station Garage, navigate to the Nashua Street ramp located at 121 Nashua Street, Boston, MA 02114 or to the Causeway Street ramp located at 140 Causeway Street, Boston, MA 02114.

Advertising Opportunities

To learn more about advertising opportunities at TD Garden, please contact our Corporate Partnerships department at ckelley@tdgarden.com.

Age

All individuals two years of age or older must possess a valid ticket for entry into TD Garden. A child under two years of age is admitted free of charge for all events, provided that the child sits on a patron’s lap. Occasionally, a family show (Disney On Ice, Globetrotters, etc.) will require children younger than two years old to purchase a ticket.

Airports

Boston’s Logan International Airport is located less than four miles away from TD Garden. This is the closest airport to the arena and is accessible by public transportation.

Aisles

For safety and as a courtesy to other ticket holders, patrons are prohibited from sitting or standing in the aisles. Any guest not in compliance may be subject to eviction.

Alcohol Service Management/Policy

Alcohol is served at most TD Garden events. TD Garden staff is trained in responsible alcohol service management.

Acceptable forms of identification:

MA driver’s license
MA liquor ID
MA ID card
Out of state driver’s license PLUS secondary form of ID such as a signed credit card (guests under 30)
Out of state driver’s license (guests over 30)
Passport Booklet
Military ID – accepted forms:
- A valid active military identification card with a photo which proves that the patron is 21 years of age or older.
- A valid retired military identification card which states that the expiration is indefinite on the front and has a birth date and an expiration date printed on the back of the card.

International driver’s licenses are not accepted at TD Garden.

In order to be in possession of alcohol at TD Garden, guests must be able to produce valid identification. Any patron in the possession of alcoholic beverages not obtained on premises will be subject to eviction.

No refunds will be offered for confiscated alcoholic beverages.
Any patron who presents false identification or who passes alcohol to a minor may be subject to eviction and arrest.
We will not serve more than two alcoholic beverages to a patron at one time and we reserve the right to limit service to one drink per patron or to deny service for any reason.
Our alcohol service will end at least one hour prior to the scheduled end of an event. We reserve the right to discontinue the sale of alcohol at any time.
We will not serve any patron whom we believe to be impaired.
Alcoholic beverages may not be taken into or removed from these premises.

TD Garden is a No Passing Zone

Providing alcoholic beverages to anyone under the age of 21 at TD Garden is against the law. Violators who provide alcoholic beverages to anyone under the age of 21, as well as anyone under the age of 21 who accepts an alcoholic beverage, will be evicted from TD Garden and could face prosecution and revocation of season tickets or other privileges.

Animals

NEADS and TD Garden have partnered to expand the Red Vest Accessible Program, ensuring that the venue is welcoming and accessible for service dog teams. Service dogs that are trained to provide services and tasks for persons with disabilities are permitted. Support or companion animals are not permitted. Guests with service dogs may not take up additional seats unless a ticket has been purchased for the adjacent seat for the service dog.

Assistive Listening Devices

Guests are advised to contact the ADA Info Line at 617-624-1750 (during active event hours) or accessibleneeds@tdgarden.com to request an Assistive Listening Device at least 14 days prior to the scheduled event at TD Garden. Guests who reserve an assistive listening device ahead of time for an event must provide a major credit card, driver’s license, or state issued I.D. to ensure that the devices are promptly returned to the TD Garden Guest Services Office, located at Level 4, Loge 4 or Level 7, Balcony Section 304 at the completion of use.

ATM's

"As a reminder, TD Garden is a cash-to-card arena, ensuring contactless transactions for food, beverage and merchandise purchases. Only contactless payment options, including credit card, mobile payment, TD Garden Hub app wallet, debit card, will be accepted within the arena. However, if you need to access an ATM, TD Bank ATM machines are located in the following areas:

Level 4 (Loge) – On concourse outside Section 7/8
Level 5 (Premium/Suite Level) – On concourse near the East elevator and West escalator
Level 7 (Balcony) – On concourse outside Section 307
Inside North Station – At the TD Bank Service Kiosk. Four ATM’s are also available in North Station for your convenience "

Bag Policy

image of TD Garden Bag Policy

To ensure safety and a swifter entry process, TD Garden strongly discourages guests from bringing bags to events. If a bag is necessary, the following restrictions and processes apply:

Small bags, clutches, crossbodies and wristlets are permitted.
Bags should not exceed 4in x 6in x 1.5in.
Exceptions will be made for diaper bags, breast pump bags, bags needed for medical purposes, and bags provided at purchase from Boston Proshop powered by ‘47.
All guests entering with diaper bags, breast pump bags, and bags needed for medical purposes are subject to visual search and x-ray screening upon entry.
All permitted bags are subject to visual or x-ray screening upon entry.
Guests with non-compliant bags are able to store their items at The Mobile Locker Company located on Legends Way.
The Mobile Locker Company will be available for all events 2 hours prior to the event's start time and close 1.5 hours after the event concludes. Items must be retrieved from The Mobile Locker Company on the same day. We kindly ask that you reach out to TD Garden Customer Service
We kindly ask that you reach out to TD Garden Customer Service (customerservice@tdgarden.com or 617-624-1331) 24 hours prior to your event if you want to arrange for additional accommodation before arrival.

View TD Garden Policies

Banners and Signs

Signs up to 8 ½ x 11” that comply with the Code of Conduct are allowed inside TD Garden. Management may confiscate signs that violate the Code, are unrelated to the event, too large, or contain inappropriate content. Signs and banners cannot obstruct views or advertising and must not have poles or sticks. Please note, some events may have their own policies and ban signs altogether./p>

Binoculars

Guests are welcome to bring a pair of binoculars to TD Garden to enhance their overall experience.

Boston Bruins

TD Garden is home to the 6-time Stanley Cup Champion Boston Bruins. The Boston Bruins offices are located at:

TD Garden
100 Legends Way
Boston, MA 02114

For more information about the team and to purchase tickets, call 617-624-BEAR (2327) or visit BostonBruins.com.

Boston Bruins Foundation

The Boston Bruins Foundation is a 501(c)(3) non-profit foundation that assists charitable organizations that demonstrate a commitment to enhancing the quality of life for children and their families throughout New England. We focus on organizations that are concentrated on academics, athletics, community outreach, and health and wellness. The Foundation believes that these pillars will create a strong support system that will ultimately lead to the betterment of our community. To learn more please visit BostonBruins.com/Foundation.

Boston Celtics

TD Garden is home to the 18-time World Champion Boston Celtics. The Boston Celtics offices are located at:

100 Legends Way
Suite 1210
Boston, MA 02114

For more information about the team and to purchase tickets, call 866-4CELTIX or visit BostonCeltics.com.

Bottles and Containers

Guests are not permitted to carry bottles or containers into TD Garden at any time. To see all prohibited items, visit our Policies page.

Box Office

"The Box Office is located between the Boston Garden Society lobby and the entrance to the MBTA passageway on Level 1 in North Station. The parking garage elevators nearest to the Box Office are the East Garage elevators and/or The Hub elevators. The Box Office does not accept any incoming phone calls. For ticket-related support, visit the Box Office during regular business hours or contact Ticketmaster Customer Service at 800-653-8000. For all other inquiries, contact TD Garden Guest Services at customerservice@tdgarden.com.

Breast Pumps/Bags

Breast Pumps and accompanying bags will be permitted but will be subject to visual search and x-ray inspection. Please reach out to TD Garden Customer Service at customerservice@tdgarden.com 24 hours prior to your event if you'd like to arrange for additional accommodation before arrival.

Canceled/Postponed Events

In the rare event that a TD Garden event is postponed or canceled, please visit the TD Garden website for up-to-date information on scheduled events or call Customer Service at customerservice@tdgarden.com.

Camera Policy

Cameras of any kind other than cellphones are prohibited.

Please note, the Event Promoter reserves the right to deny camera use at any time during or before the concert and to prohibit the use of any camera that is deemed unacceptable.

Cash To Card Kiosks Now Available

TD Garden is a cash-to-card arena, ensuring contactless transactions for food, beverage, and merchandise purchases. Only contactless payment options, including credit card, mobile payment, TD Garden Hub app wallet, debit card, will be accepted within the arena. Guests will be able utilize one of our new Cash-to-Card kiosks to convert cash to prepaid credit cards. There is no cost to get a card, and there are no fees to use the card. Prepaid credit cards can be used anywhere, inside or outside of the arena. Any money remaining on a card after an event can be spent outside of the arena. Cards are not reloadable. You can find our Cash-to-Card kiosks at the following locations:

Across from Level 4, Loge 7/8
Across from Level 7, Section 307
Outside Level 5 Ford SportsDeck

Catering

Extensive private event catering services are available for corporate events, fundraisers, holiday parties, and more. For an event that involves a game or event (concert or family show) at TD Garden, please contact customerservice@tdgarden.com

If you are looking to book a private event that does not involve tickets to an event at TD Garden, please call 617-624-1638.

Charitable Donations

Garden Neighborhood Charities is the philanthropic arm of TD Garden. Its mission is to provide support, through grants, in-kind donations, volunteerism and community events, to charitable organizations and programs making a positive impact in our neighborhood of Greater Boston.

To request a donation or learn more, visit the Garden Neighborhood Charities page.

Club Seats

Club Seats, part of the Boston Garden Society, are located on Level 5 of TD Garden. Visit the Club Seating page (link to Club Seating page) for more information on Club Seats or contact bostongardensociety@tdgarden.com.

Coat Check

TD Garden does not provide an area to check coats or any other personal belongings. Legends and 1928 Club offer coat check services to Legends/Boston Garden Society members only.

Concessions

On each level of TD Garden, there are various concession stands offering many food and beverage options. Click here for a list of concessions stands and food offerings. Please note that TD Garden is not a peanut-free facility, however, food items are not cooked in peanut oil and peanuts sold at TD Garden are prepackaged. Guests with food allergies should inform their server to review the ingredients and preparation of the items.

Counterfeit Tickets

Tickets for events at TD Garden may be purchased at the following authorized points of purchase: in person at the TD Garden Box Office, at Ticketmaster.com, or at a Ticketmaster Outlet. Click here for more information on purchasing tickets. Note: there are no ticket printing devices located on the concourse.

TD Garden uses bar code scanning for ticket admissions. As a result, fans should be careful when purchasing tickets and should ensure that the seller is a TD Garden licensed ticket seller, such as the TD Garden Box Office, all Ticketmaster outlets, Ticketmaster by phone, and Ticketmaster.com. Otherwise, you may be purchasing a ticket that is invalid and will be denied admission.

Fraudulent/Counterfeit & Secondary Market Tickets

Guests are advised that the only authorized sales agents for TD Garden tickets are the TD Garden Ticketing Department, TD Garden Box Office, Ticketmaster and TD Garden event promoters.

The only authorized ticket resale services for TD Garden tickets are Ticketmaster verified sites.

Tickets purchased from any other sources may not be valid. TD Garden is not able to honor, replace, or refund invalid tickets.

Reporting Counterfeit Tickets

Invalid tickets/barcodes will be confiscated by TD garden Box Office after an invalid scan. A Copy of the ticket will be provided at the customer’s request. A copy of the invalid ticket may be used to alert the point of purchase.

Guests with invalid tickets are welcome to purchase new tickets at TD Garden Box Office, but seat inventory, location and price is based upon availability.

Guests are strongly encouraged to report counterfeit ticket sales to the point of purchase and to consumer protection agencies such as the Massachusetts Attorney General Consumer Protection Hotline, at 617-727-8400. The hotline is staffed Mon-Fri, 10:00 AM to 4:00 PM.

If guests have information about the selling of counterfeit tickets, they are also encouraged to contact Boston Police. Individuals wishing to provide information anonymously may do so by calling the CrimeStoppers Tip Line at 1-800-494-TIPS or texting the word ‘TIP’ to CRIME (27463).

Cross Insurance Boardroom

The Cross Insurance Boardroom, part of the Boston Garden Society, is located in the west end of the arena, on Levels 5 and 6 of TD Garden. Access to The Cross Insurance Boardroom is limited to patrons with Boardroom tickets. A Boardroom ticket also allows access to the Boston Garden Society restaurants and spaces.

Customer Service

For complaints, concerns, comments, or suggestions, please email customerservice@tdgarden.com.

Diaper Bags

Diaper bags or bags needed for medical reasons are permitted into the arena but are subject to visual screening and/or X-ray screening. Diaper bags should not measure any larger than 14” x 14” x 6”. We kindly ask that you reach out to TD Garden Customer Service at customerservice@tdgarden.com 24 hours prior to your event if you want to arrange for additional accommodation before arrival.

Directions

TD Garden is located at 100 Legends Way. Please visit our directions page for more information. For navigation to parking at TD Garden’s North Station Garage, use the address 120 Causeway Street, Boston, MA 02114 or 121 Nashua Street, Boston, MA 02114.

Delaware North

Delaware North is the owner and operator of TD Garden.

Door Opening Times

The time the doors to TD Garden open will vary according to the event. Please check in advance by checking the event page. Unless otherwise specifically noted, the typical times are listed below. .

Bruins – Member Doors open two hours prior to game time. General doors open one hour prior to game time.
Celtics – Member Doors open two hours prior to game time. General doors open one hour prior to game time.
Concerts/Other Events – Doors open one hour prior to the event unless otherwise specifically noted

Drop Off and Pick-Up Points

There are no designated drop-off or pick-up locations in front of TD Garden. If you are arranging a pickup from Causeway Street, it may be helpful to include a cross street.

Elevators

Elevator access to Level 2 of TD Garden is available from North Station Concourse, The Hub On Causeway and TD Garden’s North Station Parking Garage. On Level 2, there are two elevators that will provide access to all arena levels. Additional elevators exclusive to Boston Garden Society members provide access to all arena levels and the North Station Parking Garage.

End Times

There is no definitive end time for concerts. Bruins and Celtics games are generally two and a half to three hours in duration. Please plan accordingly if you are using public transportation.

Employment Opportunities

Visit the Jobs page to find out about employment opportunities at TD Garden.

Entry

All TD Garden events are now mobile ticket only. All guests must show a valid mobile ticket, go through security screening and have their mobile ticket scanned before heading to their seat. Please check the Policies page for TD Garden’s Bag Policy, Guest Code of Conduct and a list of prohibited items.

Facility Fee

A facility fee is charged to each ticket purchased to TD Garden and may vary depending on the type of event.

Family Facilities

Baby changing stations are located in most restrooms throughout TD Garden. A Family Restroom is available inside First Aid on Level 4 near Section 15/16. Nursing accommodations are also available inside First Aid.

Fan Safe Hotline

TD Garden is committed to ensuring a safe, comfortable, and enjoyable experience for all guests. Any guest in need of assistance during an event should:

Tell any of our Uniformed Staff.
Visit our Guest Services team on Level 4, Loge 4 or Level 7, Section 307.
Fan Safe Text Line is 276-FAN-SAFE (326-7233) to report any concerns

Fan Zones

In addition to the Boston ProShop, there are novelty stands called Fan Zones located on Levels 2, 4, 5, and 7 in TD Garden. Here, guests will find Bruins and Celtics clothing and other items. During other events, guests can find official event-specific merchandise at pop-up stands throughout TD Garden.

First Aid

First Aid is located on Level 4 across from Section 15/16.

Food and Beverage

Guests may not bring outside food and/or beverage items into the arena at any time. Guests must dispose of the unauthorized items prior to entrance into the arena. TD Garden will not check-in or store any food or beverage items.

Guests with specific/special dietary needs due to medical conditions or religious requirements should contact TD Garden at 617-624-1331 or via email at customerservice@tdgarden.com.

Visit the Food & Drink page for more information on food and beverage items offered at the many concessions stands throughout TD Garden.

Ford SportsDeck

The Ford SportsDeck, part of the Boston Garden Society, is located on Level 5 of TD Garden. Only those with tickets valid specifically for the Ford SportsDeck are allowed entry. A Ford SportsDeck ticket also allows access to select Boston Garden Society restaurants. For more information about the Ford SportsDeck or the Boston Garden Society, please call 617.624.2582.

Franklin Templeton Club

The Franklin Templeton Club is located next to Legends in the Southwest lobby of TD Garden on Level 3. The Franklin Templeton Club is exclusive to those ticket holders with courtside seats to Boston Celtics games.

Fraudulent Tickets

Fraudulent/Counterfeit & Secondary Market Tickets

Guests are advised that the only authorized sales agents for TD Garden tickets are the TD Garden Ticketing Department, TD Garden Box Office, Ticketmaster and TD Garden event promoters.

The only authorized ticket resale services for TD Garden tickets are Ticketmaster verified sites.

Tickets purchased from any other sources may not be valid. TD Garden is not able to honor, replace, or refund invalid tickets.

Reporting Counterfeit Tickets

Guests with invalid tickets are welcome to purchase new tickets at TD Garden Box Office, but seat inventory, location and price is based upon availability.

Garden Gold Cards

The Garden Gold Card is an exclusive gift card that can be used at TD Garden and is available in a TD Garden, Bruins, or Celtics theme. Use your Garden Gold Card to purchase tickets, team gear, or food & beverage at the TD Garden Box Office, the Boston ProShop, and select concession stands within the arena.

Garden View

The Garden View, part of the Boston Garden Society, overlooks the action on the TD Garden parquet or ice and is the ideal hospitality space for 50-60 guests. Located on Level 6, The Garden View combines the luxury of a private executive suite with the atmosphere of an upscale sports lounge.

General Admission Ticketing

Please review General Admission requirements on each event's specific page. The following GA policy is only in effect for certain shows. If you have any questions, please contact customerservice@tdgarden.com

GENERAL ADMISSION (GA) TICKETHOLDER INFORMATION

Numbered wristbands will be given out to guests in chronological order beginning at 8:00 a.m. through 1:00 p.m. on the day of the event.
Numbered wristbands will be distributed by TD Garden security personnel on the WEST side of TD Garden at the arena door marked STAIR 4.
Each guest must be physically present and must show a valid General Admission ticket to receive a numbered wristband. The wristband must be put on at the time it is received.
Once guests receive and put on a wristband, they must leave TD Garden property until 4:00 p.m. Camping out or loitering is not allowed on TD Garden/North Station property.
Guests will be able to line themselves up in order based on their wristband number starting at 4:00 p.m. on the day of the event at the same STAIR 4 arena door located on the WEST side of TD Garden. Security and TD Garden Guest Ambassadors will be on site to assist guests as necessary.
PLEASE NOTE: If a guest is unable to pick up a numbered wristband between the 8:00 a.m.–1:00 p.m. timeframe, upon arrival, they should head to Stair 4 and line up BEHIND those who already received a numbered wristband. They will then receive a wristband prior to entering TD Garden.
GA doors will open approximately 1.5 hours prior to the event start; Regular doors will open 1 hour prior to event start.

*Entry requirements and venue protocols are subject to change.

Goal (Bruins)

The Bruins shoot twice at the goal in front of Sections 6 and 7, during the first and third periods.

Group Information and Reservations

For group tickets and information, please call our Group Sales department at 617-624-1805 or email us at groupsales@tdgarden.com.

Guest Code of Conduct

TD Garden is committed to creating a safe and enjoyable experience for everyone. Guests who do not comply with the Guest Code of Conduct guidelines below may be in violation of arena/city ordinances and will be subject to arrest, eviction and/or a lifetime ban:

Guests who engage in disruptive behavior, including foul or abusive language and obscene gestures are subject to eviction from an event. Guests will refrain from using abusive language or gestures when interacting with staff. Guests will abide by all applicable laws.
Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated or underage guest will be handled in a prompt and safe manner.
Guests will sit only in their ticketed seats and show their tickets when requested.
Guests will not engage in fighting, throwing objects, or attempting to enter the playing or performing surface. Guests who do so will be immediately evicted from the arena and may be subject to arrest.
Guests will not smoke in the arena. Guests who do so will be immediately evicted from the arena.
Guests will not display obscene or indecent messages on signs or clothing and will not display obscene gestures toward any cameras.
Guests will comply with requests from arena staff regarding arena operations and emergency response procedures.
Guests will not exit and re-enter the building after scanning of tickets.

TD Garden is committed to ensuring a safe, comfortable and enjoyable experience for all guests. If you encounter a security concern, another guest is interfering with your enjoyment of the event, or any guest is in need of assistance during an event, you should:

Text our Fan Safe Hotline at 276-FAN-SAFE (326-7233) with issue and seat.
Report the issue to any Uniformed TD Garden Staff.
Visit Guest Services located at Level 4, Loge 4 or Level 7, Section 304.

Guest Services

TD Garden is committed to ensuring a safe, comfortable, and enjoyable experience for all guests. Visit our Guest Services team on Level 4, Loge 4 or Level 7, Section 304, or emailcustomerservice@tdgarden.com.

Harbor View

This space offers a private dining area with floor-to-ceiling windows overlooking Charlestown. Reservations are first come, first served during the Bruins and Celtics seasons. The restaurant opens up into the Society Harborview lounge, which overlooks The Lofts seating area and boasts an expansive raw bar and other pub fare. Seating in the lounge is also available on a first-come, first-served basis. To learn more, please visit bostongardensociety.com.

Heineken Green Room, The

A lively, double-sided Heineken-themed bar that offers BGS Members a spot to take in the game day vibe. To learn more, please visit bostongardensociety.com.

Hosting an Event

Break away from the ordinary and host your next function at TD Garden. From 50 to 15,000 people, TD Garden is the place for any event.

Hotels

Visit our hotels page to see our partner hotels that offer special rates to TD Garden ticket holders.

Hub Bar, The

Located on the Level 4 concourse, The Silver Bullet Bar is a full-service bar and has a panoramic view of Boston. The Silver Bullet Bar is accessible to all guests and does not require a membership.

Inclement Weather Policy

In the rare event that a TD Garden event is postponed or canceled due to inclement weather, please visit the TD Garden social channels and website for up-to-date information on scheduled events. Should a decision be made to cancel or postpone an event, this information will be promptly posted on the TD Garden social channels and website.

Interpretive Services

Guests are advised to contact the ADA Info line at 617-624-1750 or accessibleneeds@tdgarden.com at the time of purchase, or at least 14 days prior to the date of the scheduled event, to arrange for interpretive services.

Impaired Guests

TD Garden reserves the right to deny entry to impaired guests. Any impaired guests causing a disturbance during an event will be asked to leave the facility and may be subject to arrest.

Legends

Set in the heart of TD Garden, Legends is a private, members-only restaurant where guests can enjoy an upscale, yet relaxed atmosphere with an elevated dining experience. Legends opens two hours before a game and remains open one hour post- game.

Level 5 Bistro

This casual dining area is open to all BGS members and serves as a central meeting spot and the go-to-area for concessions favorites on Level 5. This space also offers fan favorites such as coffee and gelato. To learn more, please visit https://www.tdgarden.com/boston-garden-society.

Lighting

Strobes, Lasers, Pyrotechnics, and Haze may be in use during any event. If you are in need of a sensory room, you can find them at the following locations:

Level 4: Loge 5
Level 5: Outside Suite 503
Level 7: Balcony 306
Level 9: Outside Rafters 31

Limited Ticket Inventory

Special limited ticket inventory is released for various events throughout the year.Offers for special, limited time inventory may become available during the period of time between the on sale and show date for some events. To inquire about access to these special offers, email VIPTicketing@tdgarden.com. Want to be alerted when special inventory becomes available? Sign-up to receive SMS Texts from TD Garden by sending GARDEN to 51984, text & data rates apply.

Media and Guest Lockers

TD Garden offers a limited amount of lockers to media working an event at Security Operations on Level 1. If used, all items MUST be removed at the conclusion of the event by the person who originally stored them. Lockers will be inspected and cleaned out daily and left behind items will be taken to lost & found. The owner of any items left behind will be contacted at the number that was left with the items.

Lost and Found

Guests can report lost items by filling out this form. Please include as much information about the item as possible in the ‘Notes’ section, such as color and physical description. If an item is turned in that matches your item, you will be contacted to verify details of the item.

A form must be submitted online for all lost and found inquiries.

If your item is located, pickup will be arranged at our Executive Office entrance located in North Station during normal business hours. You will be asked to present a valid photo ID for the release of your item. Unclaimed items will be discarded/donated 30 days after the date the item is turned in.

Was your item found? Found items can be retrieved by visiting TD Garden’s Security Operations entrance, located at 100 Legends Way, Boston, MA 02114. Found items can be retrieved between 9am and 5pm Monday through Friday*. Items may also be retrieved outside of these hours, but accommodations must be coordinated directly with TD Garden Customer Service.
*some exceptions, including federal holidays, may apply.

Sensitive items, such as credit cards and identification cards are securely disposed of 24 hours after they are received. All other unclaimed items are disposed of after 10 business days, unless otherwise arranged. TD Garden is not liable for items lost inside the venue.

If you’re currently attending an event at TD Garden and need lost and found assistance, please visit our Guest Services team at Loge 4 or Balcony 304.

Lost Persons

Children should be directed to the nearest TD Garden staff member should they become lost. Lost children will be taken to the Guest Services Office (Level 4, Loge 4 & Level 7, Balcony Section 304). Parents looking for a lost child should go to this office as well. Please report lost persons to TD Garden Security.

Lost or Stolen Tickets

Guests who have lost tickets or have had tickets stolen before an event takes place should return to the point of purchase for further assistance. If you have purchased tickets through Ticketmaster, please call Ticketmaster Customer Service at 800-653-8000.

Media Access

Media credentials for concerts/special events can be requested by emailing marketingpr@tdgarden.com. You must be an accredited member of the media on assignment to be considered.

For Boston Bruins media credential questions, please visit https://www.nhl.com/bruins/team/_media/.
For Boston Celtics media credential questions, please contact credentials@celtics.com.

Medical Requirements

If you or anyone in your party require medical accommodations, we kindly ask that you reach out to TD Garden Customer Service at customerservice@tdgarden.com 2424 hours prior to your event if you want to arrange for additional accommodation before arrival.

Scoreboard Message Requests

Scoreboard Messages are available for both Bruins and Celtics games for a donation. 

For Bruins games, a donation of $200 to the Boston Bruins Foundation is required. To learn more, please visit https://www.nhl.com/bruins/community/scoreboard-message For Celtics games, a donation of $150 (non-full screen message) or $250 (full screen message) to the Boston Celtics Shamrock Foundation is required. To learn more, please visit https://celtics.ejoinme.org/jumbotron24

Two weeks of notice is required for scoreboard messages, including birthday messages. "

Mobile App

The official TD Garden mobile app has the latest event information, in-app ticket buying, directions, special offers and more. Visit the Mobile App page for more information.

Mobile Locker Company

TD Garden is happy to provide on-site, secured storage for guests who need to check a non-compliant bag. The Mobile Locker Company is on Legends Way (the east side of TD Garden, closest to the Zakim Bridge) and provides secure storage for $15 per locker. The Mobile Locker Company is available for all events 2 hours prior to the start of each event and will close 1.5 hours after the event's conclusion. Items must be retrieved from The Mobile Locker Company on the same day it is secured.

North Station Garage

With the most convenient parking for every game, event, or trip into Boston, the North Station Garage offers a flat event rate* of $65 when you enter 3 hours prior to the scheduled event time, and flat non-event early bird special rate*** of $30 when you enter before 9:00am and exit before 6:00pm.

Elevators located in the parking garage will bring you directly to the main concourse in North Station or The Hub on Causeway, with easy access to the MBTA, Commuter Rail and of course, street level access for walking to other destination spots throughout the city.

For directions to the parking garage, navigate to the Nashua Street ramp located at 121 Nashua Street, Boston, MA 02114 or to the Causeway Street ramp located at 140 Causeway Street, Boston, MA 02114.

Maximum vehicle height for North Station Garage is 6'8"

Parking

With the most convenient parking for every game and show, the North Station Garage, located directly underneath TD Garden, offers a flat event rate* of $65 when you enter 2 and 1/2 hours prior to the scheduled event time. Elevators located in the parking garage will bring you directly to the main concourse in North Station. Maximum vehicle height for North Station Garage is 6'8"

The garage phone number for general information such as rates and height limits is 617-226-8941.

Payphones

There is only one payphone on Level 1, across from the Commuter Rail Ticket Booth.

Phone Numbers

For a complete list of telephone numbers, please visit the Contact Us page.

Prohibited Items

Visit the policies page for a complete list of prohibited items. Please note, some events may have additional prohibited items that are not included on this list. Please reach out to Customer Service at customerservice@tdgarden.com with any questions.

ProShop powered by '47

The ProShop powered by '47 is located at The Hub on Causeway, just inside the main entrance of North Station. The ProShop powered by '47 carries Bruins and Celtics merchandise, NHL, NBA and other local team products. For more information about the ProShop, visit the official site at  bostonproshop.com.

Protective Netting (Hockey)

During hockey games at TD Garden, protective netting is hung above the glass behind both goals. This precaution limits the amount of pucks that leave the ice and enter the seating area. Although the netting provides some protection from injury, TD Garden reminds you to stay alert at all times.

Public Transportation

The MBTA operates the North Station commuter rail station, located on the ground floor beneath TD Garden. North Station serves MBTA Subway (Orange & Green Lines), Commuter Rail (Purple Line), and Bus lines at 135 Causeway Street, Boston, MA 02114. For more information, visit the Transportation page.

Pucks

Pucks that go into the stands during hockey games may be kept by the patron who catches the puck. Please note that while protective netting is put in place at each end of the rink, pucks may still go into the stands. The hockey pucks are made out of 100% vulcanized rubber and are chilled. When the pucks go into the stands it can cause serious injuries, so please stay alert at all times. Please notify a uniformed TD Garden staff member or visit Guest Services at Loge 4, Level 4 if you get hit or hurt by a puck.

Pyrotechnics

Concussion, strobes, lasers, pyrotechnics, and haze may be in use during any event. If you are in need of a sensory room, you can find them at the following locations:

Level 4: Loge 5
Level 5: Outside Suite 503
Level 7: Balcony 306
Level 9: Outside Rafters 31

Questions/Concerns

If you have any questions or concerns before or after an event, please email customerservice@tdgarden.com. If you have questions or concerns during the event, please seek out the nearest Guest Services Team Member, Security Officer, or visit the Guest Services located on Level 4, near Loge 4 or the Guest Services booth on Level 7, near Balcony Section 304.

Refunds and Exchanges

TD Garden has a no refund, no exchange policy on tickets for all events. Exceptions may apply. If an event is canceled, a refund will be processed at point of purchase.

Reporting Counterfeit Tickets

Invalid tickets/barcodes will be confiscated by TD Garden Box Office after an invalid scan. A copy of the ticket will be provided at the customer’s request. A copy of the invalid ticket may be used to alert the point of purchase.

Guests with invalid tickets are welcome to purchase new tickets at TD Garden Box Office, but seat inventory, location and price is based upon availability.

Restaurants

Aside from general concessions, Delaware North SportService provides our upscale dining and services.

Restrooms

Men’s and Women’s restrooms may be found near the following locations in the Arena:

Level 4

Men’s – Loge 4, Loge 8, Loge 15 and Loge 19
Women’s – Loge 3, Loge 5, Loge 9, Loge 16, and Loge 20

Level 5 & 6

Private restrooms in each suite. There are also general restrooms available for use on each level.

Level 7

Men’s – Section 306, Section 311, Section 321, Section 326
Women’s – Section 306, Section 311, Section 321, Section 326

A Family Restroom is available inside First Aid on Level 4 near Section 15/16.

Schedule

TD Garden updates the event calendar as soon as events are confirmed.

Season Tickets

For more information on season tickets for the Boston Bruins or Boston Celtics, please contact the following:

Season Tickets

For more information on season tickets for the Boston Bruins or Boston Celtics, please contact the following:

Boston Bruins – fanrelations@bostonbruins.com or www.bostonbruins.com
Boston Celtics – fanrelations@celtics.com or www.bostonceltics.com

Seating Chart (Seat View Finder)

You may access our detailed seating charts by visiting our seating page.

Security

Security at TD Garden is provided by Securitas USA. All security personnel are outfitted in official Securitas USA uniforms. Any guest in need of assistance during an event should:

Text our Fan Safe Hotline at 276-FAN-SAFE (326-7233) with issue and seat location.
Report the issue to any Uniformed TD Garden Staff.
Visit Guest Services located at Level 4, Loge 4 or Level 7, Balcony Section 304.

Signs and Banners

Signs 8 ½ x 11” or under that adhere to the Code of Conduct are permitted inside TD Garden. TD Garden management may prohibit and confiscate signs that violate the Code of Conduct or are not event-related, excessive in size or contain indecent or derogatory comments or images, political statements, or commercial references. Signs and banners may not be hung anywhere in the Garden or displayed in any way that obstructs the view of others or advertising signage. No signs or banners with poles or sticks are permitted.

Smoking

TD Garden is a smoke free facility and smoking is not allowed anywhere in the arena. Vapes of any kind are not allowed inside the arena and may be confiscated.

Society Provisions

Society Provisions features a high-end bar and chef-inspired, made-to-order food options. This revitalized area serves as a hub for all Boston Garden Society members to enjoy a bite to eat, socialize, and more!

Sponsorship Opportunities

To learn more about sponsorship opportunities at TD Garden, please contact our Corporate Partnerships department at ckelley@tdgarden.com or 617-624-1835.

Sports Museum, The

The Sports Museum is a 501(c)3 non-profit educational institution that has served Boston and New England for the past 40 years. Founded in 1977 and housed on Levels 5 & 6 of the TD Garden, The Sports Museum features a half-mile of exhibits celebrating the history and character of Boston sports, including the teams that play in TD Garden and the others that make Boston the envy of the sports world.

Standing

TD Garden asks all guests to remain seated during events. Depending on the demographics of the event (such as concerts), standing may be accepted as normal protocol. Guests are permitted to stand if the majority of the audience is doing the same. Standing on seats or any other building structure is not permitted and may result in eviction from the event.

Stoppage of Play Policy

As a courtesy to your fellow ticketholders, we ask that, during sporting events, guests refrain from walking around in the seating area until there is a stoppage in play. The Guest Services Team Member in your section will ask that you stand to the side of the entryway into the arena bowl and let you know when you are able to go back to your seat. We thank you for complying with this policy.

Storage

TD Garden provides on-site, secured storage for guests who need to check a non-compliant bag. The Mobile Locker Company is on Legends Way (the east side of TD Garden, closest to the Zakim Bridge) and provides secure storage for $15 per locker. The Mobile Locker Company is available for all events 2 hours prior to the start of each event and will close 1.5 hours after the event's conclusion. Items must be retrieved from The Mobile Locker Company on the same day it is secured.

Straws

TD Garden’s Sportservice has begun implementing The Last Straw Campaign – a Delaware North initiative that seeks to curb excess plastic waste by offering drinking straws on a request-only basis. All concession drinks will be served strawless unless requested, in which case fans will receive paper straws.

Delaware North and its six operating subsidiaries, including TD Garden, hope to sustain The Last Straw Campaign and cut down on the estimated 38.1 million plastic drinking straws the company served in drinks to guests in 2017 at its locations around the world as part of its proprietary environmental stewardship program, GreenPath®.

Strobes

Concussion, strobes, lasers, pyrotechnics, and haze may be in use during any event. If you are in need of a sensory room, you can find them at the following locations:

Level 4: Loge 5
Level 5: Outside Suite 503
Level 7: Balcony 306
Level 9: Outside Rafters 31

Strollers

If necessary, guests may bring strollers to events at the arena. Strollers are not allowed on the concourse or in arena seating and must be checked at the Guest Services Office on Level 4, near Loge 4. TD Garden is not responsible for any lost, stolen, or damaged strollers.

Suite Rentals

For some events, Society Suite may be rented to entertain guests and clients. For more information about Society Suite rentals, please visit bostongardensociety.com or email bostongardensociety@tdgarden.com.

TD Bank, America’s Most Convenient Bank

TD Bank, America’s Most Convenient Bank, is one of the 10 largest banks in the U.S. by assets, providing over 10 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J.

To learn more, visit www.td.com/us. Find TD Bank on Facebook at www.facebook.com/TDBank and on Instagram at www.instagram.com/TDBank_US/.

TD Bank is a subsidiary of The Toronto-Dominion Bank, a top 10 North American bank. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com/us.

TD Bank Customer Perks

TD Bank customers score special discounts and perks at TD Garden. To learn more, please visit www.tdgarden.com/home/td-bank-customer-incentives.

TD Bank Service Kiosk

Visit the TD Bank Service Kiosk inside North Station for general assistance with your TD Bank account, as well as to learn more about the products and services TD Bank offers. Four ATM’s are also available in North Station for your convenience.

TD Garden Insiders

Join TD Garden Insiders to score access to exclusive presales, ticket offers, contests and more.

Tickets

Tickets for events at TD Garden may be purchased at the following authorized points of purchase: in person at the TD Garden Box Office, at ticketmaster.com or at a Ticketmaster Outlet. Click here for information on purchasing tickets. Please note, there are no ticket printing devices located on the concourse.

TD Garden has implemented Ticketmaster's SafeTix for all events. With SafeTix, your phone is your ticket. It is designed to provide the best possible entry experience and cut down on fraudulent tickets. When using SafeTix, printouts and screenshots will not be accepted at entry. These tickets are powered by a new and unique barcode that automatically refreshes every 15 seconds so it cannot be stolen or copied, keeping your tickets safe and secure. You can follow these easy steps to access your tickets through TD Garden Hub app, show your barcode to the ticket scanner, get your phone scanned – and you’re in!

Consumer Warning – TD Garden uses bar code scanning for ticket admissions. As a result, fans should be careful when purchasing tickets and should ensure that the seller is a TD Garden licensed ticket seller, such as the TD Garden Box Office, all Ticketmaster outlets, Ticketmaster by phone, and Ticketmaster.com. Otherwise, you may be purchasing a ticket that is invalid and will be denied admission.

Ticketmaster Charges

Ticketmaster surcharges cover the costs of performing the administrative functions necessary to process ticket orders, as well as for shipping. There are three ways to purchase tickets through Ticketmaster. If you choose to use Ticketmaster’s phone or Internet service, you will be assessed a facility fee, a convenience and shipping charge. If you choose to utilize a Ticketmaster outlet to purchase tickets, you will be assessed a facility fee and a convenience charge. You may avoid Ticketmaster charges only by purchasing tickets in person at the TD Garden Box Office.

Ticketmaster Phone Numbers

Ticketmaster Customer Service: 800-653-8000

NOTICE TO FANS: COUNTERFEIT & SECONDARY MARKET TICKETS
Guests are advised that the only authorized sales agents for TD Garden tickets are the TD Garden Ticketing Department, TD Garden Box Office, Ticketmaster and TD Garden event promoters.

The only authorized ticket resale services for TD Garden tickets are Ticketmaster verified sites.

Tickets purchased from any other sources may not be valid. TD Garden is not able to honor, replace, or refund invalid tickets.

Tours

Private tours of TD Garden are not given, however, The Sports Museum, located on Levels 5 & 6 of TD Garden, offers guided tours to visitors. Museum Assistants will guide guests to Level 9, the top floor of TD Garden, where they will be eye level with the Boston Bruins and Boston Celtics championship banners. Guests will also be guided through The Sports Museum, which displays the rich heritage of Boston sports and the influence of sports on the social history and evolution of Boston. Public Tours, Private VIP Tours, and Field Trip Tours are available. The Sports Museum also offers TD Garden Arena Tours only in the NBA and NHL offseason until Labor Day. For more information on the tours, hours of operation, and pricing, click here.

Video and Audio Equipment Policy

Use of movie cameras and video or audio recording equipment is strictly prohibited by event promoters, and TD Garden reserves the right to confiscate any tape or film.

Water

Courtesy cups of tap water are available for all guests, please ask your server.

Weapons

Guests, including law enforcement personnel not present in an official capacity, are prohibited from bringing weapons into the arena. TD Garden does not provide lockers of any kind. Visit the policies page for more information about TD Garden policies.

Wheelchairs

Wheelchair Escorts are available for disabled guests who may need assistance getting to or from their seat. Our escorts will meet a guest at the entry doors and assist them to their seat as well as meeting them at the end of event and escorting them to the nearest exit. For more information, please call Guest Services at 617-624-1331.

Will Call

The Will Call window, located at the TD Garden Box Office, is for Ticketmaster purchases, team, and internal reservations marked for will call. The Will Call window opens two hours prior to any event. Will Call tickets are available on the day of event only. Guests picking up tickets will have to provide photo ID and the credit card used in the purchase to obtain the reservation.